Release Highlights

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All ERA-IGNITE enhancements can now be found online! Visit our new Program News website for the latest updates featuring walkthroughs, screenshots, and more. Visit the new site here by logging in with dlrSecured and browse topics by department or search for something specific.

Conversation AI

Conversation AI analyzes phone calls to identify high sales interest, missed opportunities, and upset customers, enabling quick action by sales managers. It automatically records key details and summaries as transcripts, allowing for efficient review without listening to the entire call.

Prospect AI

Prospect AI analyzes your dealership’s database to identify sales opportunities by predicting buyer readiness and desired vehicles. It provides actionable sales opportunities, reducing time spent on customers who aren’t ready to buy.

You can now define maximum ReyPAY® transaction amounts by department.

Managers can now use a new section on the ReyPAY®  Specs window to set transaction limits by department, instead of applying the same limits across the entire store or branch.

You can now add and update pick-up groups.

You can now set up pick-up groups in the RITS Administration Console. These groups allow employees to handle calls for others during high call volumes or when members are unavailable. The new screen lets you define which employees can answer calls for others and which employees can have their calls answered by group members.

You can now verify employee access to extensions, groups, and voicemail boxes.

Administrators can now verify employees have access to the appropriate extensions, groups, and voicemail boxes using new sections on the Edit Users screen.

You can now delete extension and phone station records.

Using a new button on the Extension Options screen and the Station Options screen in the RITS Administration Console, RITS administrators can now delete extension records and phone station records.

You can now define notification settings for calls waiting on Cisco 3PCC 7800 and 8800 phones

Using new options on the Station Options screen in the RITS Administration Console, administrators can now define whether the audio tone plays when a call is waiting on Cisco 3PCC 7800 and 8800 phones.

New options are available for defining general ledger accounts.

Using the Advanced G/L feature, you can use a new general ledger (G/L) setup when creating and updating your chart of accounts, giving you more control over the setup of G/L accounts.

You can now display additional information for scheduled accounts.

You can now display additional information for aged receivables (type 2) schedules, warranty (type 3) schedules, and sublet (type 6) schedules on the Schedule Inquiry screen and the Schedule Summary screen.

You can now report childcare contributions on W-2 forms for employees living in Vermont.

To help maintain compliance with reporting regulations, you can now report employer contributions for childcare on W-2 forms for employees living in Vermont.

New options are available for distributing vacation and sick hours.

Vacation and sick hours can now be distributed to employees on a monthly or quarterly basis regardless of how often employees are paid.

You can now customize fields for deal scenarios.

You can now customize the display of information during deal negotiations using the new Multiple Scenario Specifications screen in the Finance and Insurance (FIN) Specs application. This allows you to add new fields, adjust their order, and define custom names for fields.

You can now rate products for docuPAD® menus using an Enhanced process. *

You can now request ratings for all products on a docuPAD® menu simultaneously. This enhancement automatically retrieves provider pricing information when a menu is selected for a deal, saving the pricing and rating details to the menu.

You can now require fields for contract validation. *

You can now ensure deal requirements are met before contract validation to reduce failures due to missing information. The new option on the Field Requirements tab in the Finance and Insurance (FIN) Specs application allows you to define required fields before accessing the eContract Management window.

You can now disable multifactor authentication for DEALsign for in-person signing. *

You can now define whether multifactor authentication (MFA) is required for DEALsign when customers sign forms in person. When customers are signing forms in person, identities can be verified at the dealership without using MFA, which can save time during the signing process.

You can now access additional screens using new links.

Additional screens can now be accessed directly from the Home Page in the Finance and Insurance (FIN) Specs application using new links.

You can now review updates to F&I deliverables.

When accessing the F&I application, the new Reynolds Forms, Taxes, Lenders, and Media Updates window will automatically display if there are significant updates to F&I deliverables from Reynolds and Reynolds.

You can now print labels for custom fields on forms.

When including custom fields on F&I forms, you can now define a label for each custom field. In addition, several new types of custom fields can be added.

You can now Prevent RouteOne® tabs from displaying when sending credit applications. *

Using a new option on the User Preferences window, you can now define whether a new tab displays when a credit application is sent to RouteOne® using the ERA-IGNITE System. Previously, a new tab automatically displayed each time a new credit application was sent.

The Place Vehicle on Hold for How Many Days is now located in a different tab.

The “Place Vehicle on Hold for How Many Days” field has moved from the Spec 2 tab to the Spec 3 tab on the F&I Area Specifications screen in the Finance and Insurance (FIN) Specs application. This field is still used to enter the number of days a vehicle should remain on hold.

You can use a new screen to purge vehicle records.

Vehicle records can now be purged directly in the ERA-IGNITE System. Using the new Vehicle Purge screen, you can remove sold vehicle records and vehicle history records from the ERA-IGNITE System based on the entered criteria.

You can now review when changes are made to vehicle styles.

You can now use the vehicle history screen to review changes made to vehicle styles, helping you track these changes and identify which employees made them.

Multiple enhancements are now available for the Vehicle Title Status Report screen.

The Vehicle Title Status Report screen now includes multiple enhancements for more efficient review of vehicle title information. Using the new and updated criteria, you can request reports for specific statuses and save them using variable dates.

The form signing process has been streamlined.

The new Sign & Apply feature allows buyers, co-buyers, and dealership personnel to sign forms by tapping each signature box, reducing the time spent signing forms. Signatures and initials can be saved at the start of the docuPAD® deal process and applied to forms by tapping the appropriate boxes, streamlining the final stages of the deal process.

You can now review technician time and straight time in Dispatching.

You can now review details about actions performed on a repair order, including time spent on each job, from a central location before the order is completed. The new Dispatching Time Stamps window allows technicians and warranty clerks to verify time logs before the repair order is changed to Cashier status, preventing further changes.

You can now exclude operation codes from automatic calculations.

New settings now allow you to exempt specific operation codes from the price calculated for percentage-based auto-calculation miscellaneous codes.

You can now send a charge invoice Email message with A/R transactions. *

When processing charge transactions in the SVC application using the ReyPAY® application, a new Charge Account Email message can now be automatically sent to notify accounts receivable (A/R) customers of the charges, replacing the Payment Received Email message.

There is now a simplified process to add maintenance menu packages to jobs.

Multiple enhancements are now available in the Service Touch application to help service advisors review and update operations for maintenance menu packages.

To learn more, please refer to the full program news.

You can now copy VINs from the Accept Payments screen in Service Touch.

Vehicle identification numbers (VINs) can now be copied from the Accept Payments screen in the Service Touch application using the new Copy VIN toolbar button on the header bar.

You can now enter reasons for any transaction code.

You can now enter a reason for any transaction recorded using the Post Transactions window, which can help to provide a more complete audit trail for posted transactions.

There are new options for customizing and exporting various PBC reports.

The following reports have been updated with additional customization and export options, including the option to export the report to Microsoft Excel: Scanner Parts report, Special Order Parts report, Scan Details report