Release Highlights
ERA-IGNITE 32.25
For more detailed information on each feature below, check out Program News on Online Support.
Navigate to:
Dealership-wide
Business Office
Sales and F&I
Parts and Service
Dealership-wide
General Systems
Send images in text messages to customers*
Using the SMS Text Messaging window or the Message screen in the ReyText app, you can now include up to 10 images in text messages sent to customers. In addition, images on the SMS Text Messaging window can be previewed using the Expanded Image Editor window. For more information on how to send images in text messages to customers, see pgs. 2-5 in the 32.25 Program News.
Display data in graph format
Reports and list boxes throughout ERA-IGNITE have been enhanced to allow you to display data in graph format. Using the new Select Data for Chart window, you can define the data to include on a graph and can customize the graph to display as desired. Once the graph data is defined, you can review the graph using the new Chart window. For more information on how to display reports or list boxes as graphs, see pgs. 6-9 in the 32.25 Program News.
Enhanced format for links display
Links throughout ERA-IGNITE have been redesigned to display with a more modern appearance. Links are now only underlined when you hover the mouse cursor over the link and display in an alternate color.
New option to stay signed on to dlrSecured
A new option is available to allow you to stay signed on to dlrSecured Identity Management after closing all windows in ERA-IGNITE. While you remain signed on to dlrSecured, you can close and reopen ERA-IGNITE without signing on again.
Authorize actions using dlrSecured
When authorizing actions for other employees, you must now use your credentials for dlrSecured Identity Management. To authorize an action, simply click the “Sign in with dlrSecured” button on the redesigned Password Override window and then enter your dlrSecured credentials as you would when signing on to ERA-IGNITE.
Identify dlrSecured administrators using new column
System administrators can now identify employees assigned the enterprise admin role using a new column on the dlrSecured Identity Management website. When an employee is assigned the enterprise admin role for dlrSecured, Administrator displays in the new “Administrator” column on the User Search screen.
Increased security when installing Software Manager
ERA® Software Manager is now installed using a signed executable for increased security. When installing the SMGDownload.exe file, you are now prompted to enter the hostname or IP address for the server on the Select Server window.
Add credit card surcharges to ReyPAY® transactions*
You can now add credit card surcharges to ReyPAY transactions processed by Worldpay to help cover the cost of processing credit card payments. Using new options on the Additional Specs tab on the ReyPAY Specs window in the Accounting Specs application and the Service Specs application, you can define settings for surcharges, including the amount to charge, the minimum invoice amount required for surcharges to apply, and the departments where surcharges can be added. For more information on this enhancement, see pgs. 15-17 in the 32.25 Program News.
Collect charitable donations with ReyPAY transactions*
You can now collect charitable donations from customers when accepting payments processed by Worldpay using the credit card terminal. Using new fields on the Worldpay Specs tab on the ReyPAY Specs window in the Accounting Specs application and the Service Specs application, you can define settings to allow customers to enter a custom amount to donate or to select from predefined donation amounts.
Reynolds Integrated Telephone System
Multiple enhancements available for parked calls in the RITS Operator Console
New options in the RITS Operator Console are available for you to park calls into specific parking lots. Parking lots can now be set up for each store, department, or even individual phone stations, and you can retrieve calls by dialing either the new primary extension for the parking lot or the specific extension where the call is parked, as normal.
Multiple enhancements available for parked calls in the RDA application
New options in the RITS Desktop application are available to allow you to park calls into a specific parking lot. Parking lots can now be set up for each store, department, or even individual phone stations, and you can retrieve calls from a parking lot by dialing either the new primary extension for the parking lot or the specific extension where the call is parked, as normal. For more details on this enhancement, see pgs. 22-23 in the 32.25 Program News.
Assign parking lot groups and define hold music settings for parked calls
New Parking Lot Group fields and options are available in the RITS Administration Console to allow you to assign parking lot groups to phone stations and customize the hold music for parked calls. For more information about the new parking lot feature, refer to page 22.
New options available for parking calls on any RITS phone
New options can be used on any RITS phone to park calls into a specific parking lot. Parking lots can now be set up for each store, department, or even individual phone stations, and you can retrieve calls from a parking lot by dialing either the new primary extension for the lot or the specific extension where the call is parked, as normal.
Sign on to the MyRITS app using dlrSecured
To sign on, simply enter a User ID that is enrolled in dlrSecured in the User Name field and tap anywhere on the screen or tap the new Sign In with dlrSecured button on the MyRITS Login screen. The Enter Your Password window or the Enter Your Email User ID window displays, where the dlrSecured sign-on process can be completed as normal.
Biometric authentication is now available for the MyRITS app
The new biometric authentication feature is now available for you to sign on automatically and redisplay the last screen you accessed in the MyRITS app. Using biometric authentication, you can verify your identity using the facial, fingerprint, or iris recognition features on your cell phone. For more information on how to utilize biometric authentication, see pages 28-30 in the 32.25 Program News.
Retail Management Intelligence
Review text messages sent with images using a new metric
The Ad Hoc window has been updated to include the Texts w/Media column, which displays the number of text messages that included an image sent by each employee included in the count.
New versions of various F&I reports now available
Enhanced versions of five F&I reports can now be requested in the Retail Management Intelligence application. With these new versions, you can schedule the reports to process and print automatically. To access the new versions of the reports, select the appropriate option in the Reports ->F&I/Desking menu. For more information, see pgs. 32-34 in the 32.25 Program News.
Security Maintenance
Grant access to ReyCom messaging using a new security item
When you grant an individual employee access to ReyCom messaging using this security item, the employee can access ReyCom messaging on all available stores and branches. You can also use this security item to grant all employees in a user group access to ReyCom messaging.
Schedule the User List by Security Item report
The User List by Security Item report can now be scheduled to process and print automatically. To schedule the report, enter report criteria as normal and press the F4 key.
Review dlrSecured settings for employees
Using the new dlrSecured Identity email field and the new dlrSecured Identity Link field, you can review whether an employee has an Email address defined for dlrSecured on the Basic Profile screen and whether the employee can sign on using dlrSecured.
New security items
There are a number of new security items that have been added on the Security Access, including:
- F&I/Desking
- Global Security Items
- Parts and Parts Specs
- Retail Management Intelligence
For more information on new security items, see pgs. 39-40 in the 32.25 Program News.
Computer Assisted Instruction
New CAI courses available for cybersecurity
Information Security CAI courses are now available for employees to help them learn how to protect dealership data from cybersecurity breaches and asset theft. These courses are designed to educate your employees on information security best practices to help meet the FTC Safeguards Rule requirements.
Use function keys to navigate through CAI courses
Various CAI courses for the Names application, the Parts application, and the Accounting application have been updated to allow you to use function keys rather than the mouse to proceed through interactive simulations. The first time you are instructed to press a function key in a course, you must use the function key rather than the mouse to proceed.
Integrated Document Management
Multiple enhancements available for the Scan Audit Integrity report
Using this report, you can now review accounts payable (A/P) checks that have not been scanned in the Integrated Document Management Scanner application. In addition, new criteria are available when requesting the report for SVCRO or SVCINV document types, allowing you to monitor service documents based on the date a repair order was closed, specific customers, or specific departments. For more information on this enhancement, see pgs. 45-46 in the 32.25 Program News.
Verify documents to be dropped using a new report
System administrators must now request a “drop report” before performing an IDM drop. This report displays documents that will be deleted from the IDM Server when the next drop is performed. Once the report has been requested, report information can be verified and the documents can be dropped from the server. For more information on this new report, see pgs. 47-48 in the 32.25 Program News.
Dealer Communication
Import estimates and pricing from MyPriceLink using enhanced window*
You can now use the MyPriceLink interface to import Ford, General Motors (GM), or Mercedes-Benz estimates and parts pricing from the OEConnection MyPriceLink web site directly in the Parts application. Using new options on the MyPriceLink Import window, you can search for open estimates to include on invoices, repair orders, and price quotes. For more information, see pgs. 49-50 in the 32.25 Program News.
Automatically retrieve vehicle information for BMW vehicles*
The Service Process Access for Retail Clients Vehicle Status Inquiry interface is now available to help you review up-to-date information for BMW vehicles from the manufacturer, including open campaigns, applicable warranties, and service contract information.
Enhancement to ReyText License Agreement
The End User License Agreement (EULA) now displays on the ReyText License Agreement screen when an employee signs on to the ReyText app for the first time. The ReyText License Agreement screen also automatically displays when an employee signs on to the app for the first time after the EULA has been updated.
Updates to Reynolds Terminal Server host names
When the MyRITS app is updated to version 2.75 for iPhone or version 2.21 for Android phones, any legacy Reynolds Terminal Server (RTS) host name entered in the RTS Host field on the MyRITS Settings screen is automatically updated to display as rX.m.reyrey.net, where “X” is the server name associated with your dealership. New MyRITS users will always enter the host name in this format.
Control employee switch toggling in MyRITS app
You can now control whether employees can toggle the RITS Call Twinning switch and the RITS Call Forwarding switch in the MyRITS app. To grant an employee access to modifying the call twinning and call forwarding settings, select the RITS Desktop Application → Actions → Manage Twinning/Call Forwarding Settings check box on the Security Access screen in the Security Maintenance (SEC) application.
Business Office
Accounting
Print additional invoice details on check remittances
You now have increased flexibility to define check remittances for a bank code to include invoice numbers, amounts, and dates. To include invoice details on check remittances, access the Custom Remittance Advice window for a bank code.
Change the date of unposted transactions when performing EOM tasks
When performing end-of-month (EOM) tasks, you can now update the date of unposted integrated repair order transactions and parts transactions to use the first day of the next open month.
Automatically cancel transactions using additional bank transfer codes
Additional bank transfer codes are now supported for the electronic bank reconciliation process. When a transaction that uses one of these codes is imported using the Transfer Bank Transactions screen, the corresponding transaction in the Accounting application is canceled.
Specify the service branch number for individual ReyPAY payments*
At dealerships where the same bank code is used for cash receipts at multiple service branches, you can now specify the service branch number for individual ReyPAY transactions. Using this enhancement, you can determine which ReyPAY payments were processed for each service branch, which can help you reconcile credit card transactions. For more information, see pgs. 120-122 in the 32.25 Program News.
Automatically process online payments made using ReyPAY*
When an accounts receivable (A/R) customer makes an online payment using ReyPAY, the payment is now automatically processed in the Accounting application. Online payments made using ReyPAY are now automatically authorized, the Name ID number for the employee associated with electronic A/R statements is automatically entered, and then the deposit is automatically closed.
New control numbers on the Accounting Adjustments Edit Listing screen
You can now review the Name ID numbers and names associated with transactions using the new Name ID column and the new Name column on the Accounting Adjustments Edit Listing screen. These columns display information based on the entry in the Name ID field on the Accounting Adjustments screen or the Additional Entries window.
Create centralized intercompany entries when uploading accounting data
To automatically apply intercompany entries to transactions uploaded using the selected file format, select the new Apply Centralized Intercompany entries check box on the Define Upload Accounting Data screen. Once this check box is selected, intercompany entries are automatically created when uploading transactions.
Payroll
New report to monitor changes to employee Name File records
The new Payroll Change Audit Inquiry report is now available for you to review which employees made changes to payroll data that may affect an employee’s paycheck calculations, direct deposit information, and paid time off. Updates to employee payroll information made using the Employee tab, the Payroll tab, and the Taxes tab on the Employee Maintenance screen, as well as changes made using windows accessed from these tabs, are included on the report. For more details on this new report, see pgs. 129-131 in the 32.25 Program News.
Manage payroll division settings in ERA-IGNITE
The new Division Maintenance screen is now available for you to manage payroll division settings directly in the Payroll Specs application. To access the Division Maintenance screen, select Functions ” Division Maintenance 1292 or click the Division Maintenance (1292) link on the PAY Specs main page.
Print additional information on paycheck stubs using a new check format*
These new check formats include information such as employee position, date of hire, and details for up to five company-paid benefits. In addition, new check formats can be used to include additional income and deduction details on paycheck stubs.
Define new alerts for paycheck approval
Using the Paycheck Approval Alert Setup screen in the PAY Specs application, you can now define additional alert notifications to help you identify potential fraud. These alerts display on the Paycheck Approval window in the Payroll application, as normal.
Automatic selection for intercompany entries
When creating a centralized intercompany entry on the Vehicle Sales screen, the Repair Order Sales screen, the Parts Sales screen, the Accounting Adjustments screen, or the Payroll Accounting screen, the payable general ledger (G/L) account or receivable G/L account is now automatically selected based on the prefix.
Assign Name ID numbers on Accounting Adjustments screen
When posting transactions on the Accounting Adjustments screen, you can now assign Name ID numbers as control numbers to multiple adjustment details at once. To assign a Name ID number to multiple adjustment details, press the CTRL key and click the unlabeled Row Select field for each row to update.
Select specific invoices in ReyPAY
When accounts receivable (A/R) customers make an online payment using ReyPAY, they can now select the specific invoices to which the payment should apply.
Renamed section in Floorplan Report
The Date section on the Floorplan Report screen has been renamed the Vehicle Delivery Date section to more clearly indicate the date range entered for the report is based on the vehicle delivery date.
Expanded List Price and Amounts fields
The List Price field and the Amount field on the Vehicle Purchases screen have been expanded to allow list price and floorplan amount entries up to 9,999,999.99 for vehicles with a price over $1,000,000.
Names
Updated window when deleting consumer data
The message window that displays when you attempt to delete consumer data on the Profile tab has been updated. This window now more clearly indicates that deleting consumer data is permanent and that the Reynolds and Reynolds Technical Assistance Center (TAC) should be contacted before deleting consumer data.
Time Clock
No Payroll Required feature now available
At dealerships where the Payroll application is not used to complete payroll tasks, the new No Payroll Required feature is now available for you to add employees to the Time Clock application using a more streamlined process. For more information on the No Payroll Required feature, contact the Reynolds and Reynolds Technical Assistance Center (TAC).
Sales and F&I
F&I/Desking
Automatically enter buy and sell rates based on deal information
Managers can now define multiple rate tiers for financial institutions that can be used to automatically enter buy and sell rates on deals. As deal information is added or updated, the buy and sell rates are automatically updated based on the rate tier matching the deal information. For more information, see pgs. 55-59 in the 32.25 Program News.
Set up F&I managers in multiple branches for DEALsign*
To set up a manager to use DEALsign on multiple branches, access the eSign Dealer settings screen in the Finance and Insurance Specs application for the additional branch and enter their Name ID in the Employee # field. While the majority of fields will be automatically filled out, update the email field with a unique email address for the manager. Press F12 to save changes, and the F&I manager will be able to complete deals in DEALsign for multiple branches.
Define access for including incentives and adjustments in gross payable calculations
You can now control whether employees have access to include or exclude incentives and adjustments in gross payable calculations on deals. Using a new security item in the Security Maintenance application, you can determine which employees can update the Exclude Incentives from Gross check box and the Exclude Adjustments from Gross check box on the Recap window in a deal.
Delete eSign forms from the Forms Maintenance screen
Managers can now delete eSign forms using the Forms Maintenance screen in the Finance and Insurance (FIN) Specs application. Previously, these forms could only be hidden. For more details, see pgs. 66-67 in the 32.25 Program News.
Multiple enhancements for $1,000,000 and over deals
Several enhancements are now available to help you complete deals for vehicles added in the Vehicle Management application with a manufacturer suggested retail price or a selling price of at least one million dollars.
Vehicle Management
Print recall information and review recall inquiry history*
Using new buttons on the Vehicle Recall Information window, you can now print recall information and view when recall information was previously retrieved for a vehicle. The ERA-IGNITE application used to retrieve recall information most recently now displays in the Last Inquiry section on the Vehicle Recall Information window. For more details, see pgs. 70-72 in the 32.25 Program News.
Schedule the Vehicle History/Log report
The Vehicle History/Log report can now be scheduled to process and print automatically. To schedule the report, enter report criteria as normal and press the F4 key. The Job Scheduler Maintenance window displays, where the process frequency and print settings can be defined. Press the F12 key to save the changes and close the window.
Review generic color and title brand on the Book of Record report
Using the Book of Record report, you can now review the generic color and the title brand for a vehicle. The generic color displays in the Vehicle Desc Info column, and the title brand displays in the Title Info column on the Book of Record Report screen.
docuPAD® System
Sign on to the docuPAD Workstation using dlrSecured*
You can now use dlrSecured Identity Management to sign on to the docuPAD Workstation. When a user name that is enrolled in dlrSecured is selected on the Available Users window, the Enter Your Password window displays, where the dlrSecured sign-on process can be completed as normal.
Define number of days before DEALsign form packages expire*
You can now define the number of days (up to 14 days) that DEALsign form packages can remain incomplete before expiring. For more information on this feature, contact the Reynolds and Reynolds Technical Assistance Center (TAC).
Parts and Service
Service
Send images in text messages to customers*
You can now include images in text messages sent to customers. Using the new Send Text (F11) button on the Image Viewer window, images can be added to the SMS Text Messaging window, where they can be sent to the customer in a text message.
Customize text message notifications for service customers*
Using a new window in the service Specs application, you can define the text message notifications to include specific customer and dealership information, such as the customer name, the vehicle model, the dealership department name, and the department phone number. For more details on customizing text message notifications, see pgs. 81-82 in 32.25 Program News.
Define the default sale type for operation codes
Managers can now assign a default sale type to ERA operation codes using the Service Operation screen in the Service Specs application. For more details, see pgs. 83-85 in the 32.35 Program News.
Change the department for appointments with operations*
You can now change the department for an appointment from quick-service to service, and vice versa, for appointments with operation codes already added. To change the department for an appointment, simply access the appointment on the Appointments screen and select the new department in the Dept field. Then press the F12 key to save the changes.
Automatically send follow-up emails for customer pay work*
The Service Follow-up Email template is now available for the ConsumerReach Plus application. Using this template, managers can define emails to be automatically sent to customers. For more details on automatic follow-up emails, see pgs. 88-90 in 32.25 Program News.
Print recall information and review recall inquiry history*
Using new buttons on the Vehicle Recall Information window, you can now print recall information and view when recall information was previously retrieved for a vehicle. For more information on printing and reviewing recall information, see pgs. 91-93 in the 32.25 Program News.
Schedule the Work-In-Process reports
The reports requested using the Work-In-Process screen can now be scheduled to process and print automatically. To schedule a report, enter report criteria as normal and press the F4 key. The Job Scheduler Maintenance window displays, where the process frequency and print settings can be defined.
Service Touch*
Print maintenance menus directly from the Service Touch application
You can now print maintenance menus for customers from the Service Touch application without navigating to the Service application. Simply tap the new Print button on the Maintenance Menu window to print the maintenance menu at the default printer.
Service Portal*
Display complaint statements on the Service Portal website
A new option is available in the Service Specs application to allow you to display descriptions for all operations on the Service Portal website. Now, you can use a new check box on the Service Portal Web Enabled Operations screen to indicate that the default complaint statement should display for operations on the Service Portal website.
Identity verification now available for the Service Portal 2.0 website
Identity verification helps to verify the customer’s identity when signing on to the Service Portal 2.0 website by requiring a customer to enter a security code to confirm the customer is who he or she claims to be. The security code can be sent to the customer’s existing contact information, such as a personal cell phone or email address.
Enhancement to Service Portal Navigation bar
A Back button now displays in the Navigation bar on Service Portal website, allowing you to navigate to the previous screen without clicking the Menu button.
Change in requirement for appointments in Service Portal
Customers are no longer required to enter the vehicle trim level when adding an appointment using the Service Portal website.
New Refresh Repair Order button in Service Portal
Customers can refresh the status of their vehicle’s repair order using the new Refresh Repair Order button on the Vehicle Information screen on Service Portal website. A timestamp indicating the date and time the status of the repair order was last refreshed now displays above the Refresh Repair Order button.
eApproval*
Identity verification now available for the eApproval website
You can now require customers to use identity verification when approving or declining services on the eApproval website. For more details, see pgs. 100-101 in 32.25 Program News.
Parts
Customize text message notifications for parts customers*
You can now customize the customer-facing SMS text message notifications that are automatically sent to customers for special order parts. Using a new window in the Parts Specs application, you can define the text message notifications. For more information on customizing text messages, see pgs. 105-107 in the 32.25 Program News.
Define settings for make codes and the ABC Sourcing feature
Two new screens in the Parts Specs application are available for you to maintain settings for make codes and the ABC Sourcing feature. Using the new Makes screen, you can define default settings for make codes, such as parts sources and whether part numbers should be entered without dashes. For more details, see pgs. 108-110 in the 32.25 Program News.
Update ABC Sourcing directly in ERA-IGNITE
The new ABC Class Update window is now available for you to update the ABC class code assigned to parts using ERA-IGNITE. To access the ABC Class Update window, select Tools → ABC Class Update 2105.
Receipt parts for multiple repair orders at once
The Receipt Parts on Repair Orders window has been updated to allow you to receipt special order parts for multiple repair orders at one time. When you access the Receipt Parts on Repair Orders window for a parts order, each repair order associated with the order now displays in the Repair Orders section.
Schedule parts reports to process and print automatically
You can now schedule the following reports to process and print automatically:
- Cashier Edit List report
- Counterperson Productivity report
- Invoice Register report
- Negative On Hand report
- Obsolescence report
- Parts to be Special Ordered report
Relocation of Document View menu*
The Document View menu option has been relocated from the Functions menu to the Display menu. This enhancement is only available if the Integrated Document Management application is licensed.
*If the solution is not already licensed, a solution license is needed.
